Reception, address and arrival notes
Everything you need to reach us in one place: phone, email, the exact address at Quaglia 342, an interactive map of the block, and the practical notes guests usually ask about before they arrive.
If something here does not answer your question, call or write and reception will reply directly. We would rather talk through an unusual arrival time or a family arrangement in advance than sort it out at the door.
Talk to reception
The desk is staffed through the day and answers in English, Spanish and Portuguese. Phone is the fastest way to confirm something urgent, such as a late arrival or a transfer from the airport, while email suits longer questions about group stays, dietary requirements or availability across several dates.
Find the house
The inn stands on Quaglia, two blocks from the Civic Center and a few minutes from the lakefront promenade. Use the map below to see the exact block, the surrounding streets and the walking route from the main square before you arrive.
Quaglia 342, R8400 San Carlos de Bariloche, Río Negro, Argentina
Before you knock on the door
A short guide to the things guests usually ask about: times, children, payment and the house rules that shape a stay here.
Check-in runs from 3:00 PM to 11:30 PM and check-out from 7:00 AM to 10:30 AM. If your flight lands outside those hours, write to us beforehand: baggage storage covers the gap so you can leave your things and walk into town while the room is being prepared, and late arrivals can usually be arranged with notice.
Children of all ages are welcome in the house. Children aged four and above are charged as adults, and a crib can be requested for ages nought to three subject to availability. There are no extra beds, so a family of four normally books the triple room together with a second room rather than adding a bed to one.
We accept American Express, Visa, Mastercard, Cabal and cash at reception. A local Ecotax may apply for guests older than fourteen, collected during the stay according to the current municipal rate, so it is worth setting aside a small amount for it alongside your room rate.
The inn does not allow pets, all rooms are non-smoking, and there is no parking on the property, which is why most guests arrive on foot, by taxi or by booked transfer. The house has no lake view, no pool, no spa and no elevator, and we prefer to say so clearly rather than let anyone discover it on arrival.
Staff help in English, Spanish and Portuguese through the day, whether you need an excursion booked, a bus card explained, a table reserved at La Casita downstairs or a recommendation for something open late in the neighbourhood.
Reservations
Write or call with anything you would like clarified about arrival times, family arrangements or accessibility in the house, and reception will answer before you commit. When you are ready, the booking page shows live availability, current rates and the conditions that apply to your stay.
Rates, availability and the full cancellation conditions are shown on our booking page, and reception answers questions by phone during the day if you would rather talk to a person before confirming your dates.
